This Privacy Policy explains how phjoy app collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws.
Last updated: June 2025 · Applies to all registered players in the Philippines
phjoy app is an online gaming and entertainment platform operated for players in the Philippines. When you register an account, place a bet, or interact with any feature on our platform, you are sharing personal information with us. We act as the data controller for all personal data collected through the phjoy app website and mobile experience. Our responsibility is to handle that data with care, transparency, and full respect for your rights under Philippine law. If you have any questions about how your data is managed, you can reach our support team using the contact details provided on this platform.
We collect personal information that you provide directly when you register, verify your identity, or contact our support team. This includes your full name, date of birth, residential address, email address, mobile number, and government-issued identification details required for Know Your Customer (KYC) verification. We also collect financial information such as your GCash or Maya account details and Philippine bank information when you make deposits or request withdrawals. In addition, we automatically collect technical data including your IP address, device type, browser version, and session activity logs each time you use the platform. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players.
Your personal data is used primarily to operate your account, process transactions in Philippine pesos, and deliver the gaming services you have signed up for. We use identity and financial information to comply with our legal obligations, including anti-money laundering requirements and responsible gaming regulations applicable in the Philippines. Technical and behavioural data helps us personalise your experience, recommend relevant games, and ensure the platform performs reliably on mobile devices. Where you have opted in, we may use your contact details to send you information about promotions, bonuses, and platform updates — you can withdraw this consent at any time. We do not use your data to make fully automated decisions that produce significant legal effects without human oversight.
phjoy app does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for those services. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards. We may also disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or valid legal process. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements. If you request account closure, we will deactivate your account and begin the process of removing or anonymising personal data that is no longer required, subject to any legal retention obligations. Data that has been anonymised and can no longer identify you may be retained indefinitely for statistical and analytical purposes. You may contact our support team at any time to ask about the specific retention period applicable to your account data.
phjoy app uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features Filipino players use most, allowing us to prioritise improvements. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or share browsing data with external ad networks.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is processed, to access a copy of the data we hold about you, and to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of processing, to request the deletion of data that is no longer necessary, and to data portability where technically feasible. To exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to protect the security of your account.
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and promptly address any vulnerabilities identified. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine regulatory authority in accordance with our legal obligations.
phjoy app is strictly intended for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under the legal gaming age in the Philippines. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated information. Parents or guardians who believe a minor may have accessed our platform are encouraged to contact our support team without delay. We take our responsibility to protect younger users seriously and maintain robust age verification procedures as part of our registration process.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players directly. Continued use of the phjoy app platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your data. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.
A quick reference to the data rights available to all Filipino players on phjoy app.
You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within the timeframe required by Philippine law. This helps you stay informed about exactly what information is associated with your account.
If any personal information we hold is inaccurate or out of date, you have the right to request a correction. Keeping your details accurate also ensures your withdrawals and identity verification proceed without delays. Contact our support team to submit a correction request.
Where data is no longer necessary for the purpose it was collected, you may request its deletion. Note that certain records must be retained to comply with Philippine financial regulations, but we will remove all data that is not subject to a legal retention requirement.
You can object to the processing of your personal data for direct marketing purposes at any time. Once you opt out, we will stop sending promotional communications to your registered contact details. Your objection will be processed promptly by our support team.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used format so you can transfer it to another service. This right applies to data you have provided to us directly and that we process on the basis of your consent.
You have the right to know what personal data we collect, why we collect it, and how long we keep it. This Privacy Policy is our primary means of fulfilling that obligation. If anything is unclear, our support team is available to answer your questions in plain language.
Answers to the questions Filipino players ask most about how phjoy app handles personal data.
If you have any concerns about how phjoy app handles your personal information, or if you would like to exercise any of your data rights, our support team is here to help. You can also visit our FAQ page for more general guidance about using the platform.